More Than Just a Collection Agency
A challenge only becomes an obstacle when you let it.
Receivable Recovery Services is the premier debt collection agency in the Gulf South Region.
Our highly motivated staff and over 30 years experience ensures we will conquer your revenue cycle and bad debt challenges.
Hello and welcome to our site!
I guarantee that you will receive the highest quality service combined with integrity, innovation, and a commitment to exceeding your expectation.Joseph Messina
Our Story (click to learn more)
Our story is a modest representation of the American Dream.
Fresh out of college over 45 years ago, I received an offer to work for a nationwide receivables management firm with a local branch in Louisiana.
I may not have been my dream job, but I immediately acquired a passion for the industry and developed a reputation for delivering top results.
Within a few years, I achieved the position of Branch Manager.
Obtaining large responsibilities at such a young age taught me valuable lessons about management, leadership, and team-building.
I also noticed many shortcomings with large, national firms.
- Client service was neglected and/or limited.
- More money went to marketing versus operations.
- Innovation was slow with lots of red tape.
- ‘Low-bidding’ and acquisitions were strategies for growth versus healthy, long-term relationships.
- A culture that valued profits over compliance.
After a few years, I was offered a partnership opportunity with a smaller, local firm where I could do things the right way and implement his philosophy of greater client service, flexibility, and innovation.
This partnership eventually morphed into a collection firm solely owned by me – Receivable Recovery Service, LLC. – where I could leverage my experience to create a winning formula for success.
Before long, RRS grew into a regional firm with offices throughout the Gulf South.
Today, RRS is recognized nationwide for its relentless dedication to customer service, impeccable compliancerecord, and superior results.
You can trust we will continue navigating the challenges ahead and help your business do the same.
Receivable Recovery Service will define the future of debt collection in a manner that sets the highest standards for ethics, innovation, and performance.
Bad debt recoveries are a direct consequence of the effort applied.
Nobody will work harder than us to achieve your goals!
RRS’s long history of superior performance is attributable to our unwavering dedication to doing things the RIGHT way!
- Take no shortcuts.
- Provide all the capabilities and technology of the largest firms.
- Perform with the passion, flexibility and accessibility of a family-owned operation.
- Hire only the best. Then train, motivate, praise, reward and hold accountable.
- Create a positive environment where teamwork trumps all else.
RRS is the premier debt collection agency in the Gulf South – providing innovative revenue cycle and bad debt solutions to the healthcare industry.
With several former Business Office Directors on staff, nobody understands the challenges of managing medical collections and receivables more than RRS.
Are Your Recoveries Healthy and Strong?
If not, let us build a tailored approach that will reduce your costs and increase ROI.
Virtually all of RRS’s programs are customized to your specific needs.
Here is a sample of our debt recovery solutions that will help you increase revenues and reduce aging/costs.
Early-Out Self Pay Recovery
RRS assumes the role of your medical business office and encourages self-pay, patient friendly payment arrangements early in the healthcare billing cycle. We utilize high impact letters and telephone contacts that immediately stimulates cash flow at a cost that is much more efficient than doing it internally.
Imagine the time wasted by your staff on hold with insurance companies or trying to track down patients. RRS leverages its strong relationships with insurance companies to help track current claim status and accelerate timely billing, re-submissions, and payment. This frees up your employees to do more profitable and efficient activities within patient financial services that increase your ROI.
Payment Plan Monitoring
The healthcare provider or RRS establishes a repayment plan, and then we actively monitor the arrangements and account activity.
Charity Care Processing/Approval
Healthcare providers are under increased pressure to provide affordable care to their communities. The responsibility of “Charity Care” has been neglected or difficult for many providers to manage. RRS has solved the problem by converting charity care policies into online portals that walk a patient step-by-step through the process. All the data is accumulated electronically for efficient processing and reports.
Telebyte – Hosted Dialer Solutions
Maximizing contact WILL increase recoveries, so ask yourself — Are you regularly calling your patients? Are you doing it manually or with an automated dialer? Could you make 1,000 calls in one hour? Do you have the staffing, software, hardware, and phone lines necessary? RRS offers the ability for healthcare providers to utilize powerful automated dialing tools on a variable cost basis. There is no large investment of money, time, and resources in a new software/hardware installation. Everything is scripted to your needs and managed by our staff to ensure tangible results.
To generate contact with delinquent accounts, you often have to LOCATE them first. RRS utilizes many of the same databases used by law enforcement to find people others can’t and, thus, recover more money for you.
When legal action is necessary and authorized on delinquent receivables, RRS’s in-house attorneys will take the necessary steps required to secure collection of your receivables.
The utility and telecom industries are facing unprecedented surges in the number of delinquent accounts.
RRS has many years of experience helping utility providers recover from charged off accounts.
We also offer innovative techniques to help identify “at-risk” customers earlier in the billing cycle to reduce bad debt.
RRS utilizes proven collection strategies that are specific to the utility industry.
In order to ensure compliance, we take the time to understand each client’s disconnect and re-connect policies. This commitment ensures that we will maximize revenue recovery while also minimizing the risk to your goodwill and reputation.
Our complete spectrum of first and third party recovery services will complement your business processes and minimize charged-off accounts.
Some of our best practice solutions include:
RRS has developed more strategies and programs to address the issues of “at-risk” customers to reduce the number of customers who face disconnection. In addition to recovering delinquent amounts, our clients also benefit by retaining a valued customer and eliminating the cost to disconnect service.
RRS has carved a niche in collecting student loans. To this end, we’ve worked with some of the pre-eminent education providers in the country such as Stanford University.
As with all the industries we serve, RRS delivers superior collection results while treating borrowers with the utmost respect and professionalism.
Our capabilities include everything from Perkins loans, institutional loans, and various accounts receivable.
Perkins Cohort Accounts: Your Concerns are Our Concerns
Cohort default management is a high priority at RRS, given the U.S. Department of Education regulation changes resulting in cohort default rate calculation. Our collection strategies ensure we minimize your default rate.
When corresponding with a student borrower, RRS attempts to achieve payment in full; six consecutive monthly payments; or deferment, cancellation, or forbearance (as applicable).
Student Loan Counseling
Our student loan counseling services offers default aversion counseling programs. Anchored by our professional and personal commitment to helping students repay their loans and avoid the unfortunate experience of default, we help keep your default rates at minimal levels.
When legal action is necessary and authorized, our litigation department RRS offers debt collection for loans and/or accounts that have already been placed for collection.
RRS has served the financial industry for many years.
We are proud of our reputation for generating the highest possible results without putting our clients’ reputation at risk.
Some of the world’s largest financial service companies – Chase, BB&T, etc – have relied on RRS over the years to generate recoveries from bad debts. .
RRS offers a wide range of services that will help you recover assets and minimize uncollected debt.
RRS works under your name to encourage payment on past due accounts earlier in the collection cycle to reduce the number of charged off accounts.
When legal action is necessary and an account is eligible, RRS’s litigation department will take the legal steps required to secure payment.
Our management team has over 100 years combined experience in the industry.
40 years experience
He is actively involved in day-to-day operations and has over 40 years of experience in collections.
Joe began his career in the collection industry as a professional debt collector for a large nationwide entity. The combination of experience from both large and small operations gave Joe invaluable insights. His experience served as the catalyst for creating the ideal approach with his own firm. In 1986, he created Receivable Recovery Service, LLC.
Over the past 40 years, Joe has been recognized nationally for his expertise in the industry. He has been a speaker at many healthcare seminars and conferences, as well as being quoted in various trade periodicals.
Joe is an active member of ACA International, Healthcare Financial Management Association (HFMA), MGMA, SACUBO, TEC CEO Group, and the American Heart Association. He is also a past president of the Louisiana Collectors Association. Additionally, he serves on numerous committees and board of directors.
Chief Financial Officer
20 years experience
Jason graduated Summa Cum Laude from Tulane University - A.B. Freeman School of Business. After graduating, Jason began his career working with a Big 4 accounting firm and became a Certified Public Accountant. He attained the position of audit manager and acquired extensive experience performing revenue cycle consulting within the healthcare industry.
Jason specializes in integrating the latest technology with our recovery methods to provide superior results to our clients. He has also developed many of the specialty services we offer and leveraged many of the skills learned while working for one of the pre-eminent accounting firms in the world. His knowledge and experience has been critical in developing superior outsourcing solutions based on each client's needs, philosophy, and the communities they serve.
Jason is also active in numerous trade associations, which enables him to always be apprised of the latest technology and services available to our clients.
25 years experience
Prior to joining RRS, Kenny spent 18 years serving in various capacities within the revenue cycle for several healthcare facilities. He spent the majority of his career as Business Office Director for Memorial Hospital in Gulfport. Kenny has a strong work ethic and proven his ability to positively impact our collection processes, staff, and results.
His depth of experience on the provider side enables us to further help our clients overcome the challenges in the ever-changing healthcare market.
Special Healthcare Services
30 years experience
Prior to joining RRS, Lou served as Business Office Director for a major healthcare provider for over 25 years. Throughout his career, Lou earned a reputation for innovation, attention to detail, and superior results.
In addition to supervising special projects, he also spends time crafting seminars, consulting, and developing unique strategies to expedite insurance claim processing for our clients. Lou is especially proficient in maximizing recoveries on insurance denials and Worker’s Compensation claims, which is a frequently overlooked source of additional revenue.
Overall, Lou adds to the wealth of knowledge and experience that makes us uniquely qualified to perform collections for you.