Seeking a Specialist in Healthcare Provider Receivables?

Medical Billing & Collection Agency Services

Receivable Services for the Healthcare Industry

RRS has developed a portfolio of medical billing and collection agency services specifically to address the needs of healthcare providers, particularly those providers who prefer to avoid litigation as a collection tool (or only as a last resort).

Over the last thirty year, RRS has perfected this approach and found that working with our clients' patients to find solutions instead of threatening legal action, has yielded much higher returns while maintaining our clients' goodwill. This approach requires a like-minded corporate culture, extensive training in alternative means of persuasion and prudent hiring of personnel with appropriate interpersonal skill sets.

Collection Agency Services

RRS performs comprehensive collection procedures on past due accounts. Services include:

Temporary Staffing/Consulting

Clear Backlogs, Streamline Procedures

RRS has qualified medical billers and admit clerks that are available on a temporary basis. We can immediately help clean out large backlogs of data entry or billing work. Our people are very familiar with third party billings and have utilized many of the major software packages in the healthcare industry- HBO, PREMIS, Lanier, Reynolds & Reynolds, etc. We have also supplied temporary business office managers and consultants who can analyze and improve your internal admission, billing, and collection procedures based on our experience within the healthcare industry.

Insurance Billing/Follow-up

Appeal Denied Claims

RRS can perform the often time-consuming process of following up on rejected insurance claims. Our medical billing experts can efficiently determine the nature of the rejections and resolve the exceptions. We can quickly cleanup your backlog of rejections and expedite collections.

Accounts Receivable Billing

Maximize Recoveries

We efficiently bill high volumes of both third party and self-pay accounts. Our experience with insurance carriers and government programs ensures maximum recovery for you on the front-end.

Promissory Note Program

Maintain Patient Goodwill with Extended Payment Plans

This program is for patients who request or require an extended payment plan. We have the patient sign a promissory note for the amount owed. The note typically has an interest rate of 10-12% per annum and every patient qualifies regardless of his or her credit history. RRS administers the entire arrangement and we retain only the interest as our fee. This program is extremely effective in reducing your collection agency commissions expense while maintaining your goodwill with patients.

Fee-for-Service Note Program

A Solution for No-Interest Payment Plans

This program is similar to the Promissory Note Program, but is designed for entities that cannot charge interest on payment plans. Under this program, RRS establishes and administers payment plans for a reasonable fee. The fee is based on the length of the payment plan and level of telephone follow-up requested by our clients.

Contract Account Monitoring

For Monthly Payment Plans

RRS can administer your monthly payment plans. A reminder notice is sent 12 days prior to the due date. If payment is not received on the due date, a broken promise notice is sent after a 5-day grace period. If payment is still not received, the account defaults to a collector for telephone follow-up. A patient that fails to make their monthly payment for two months is given a final notice that typically includes language that their account will be assigned to a collection agency.

For a custom solution for your medical billing and collection needs, please call RRS at
1-800-459-0116 or email us at your earliest convenience.

Industries Served

Nationwide

RRS Capabilities Brochure